Nexus Marketplace released its Q4 2025 transparency report in early February 2026, providing detailed statistics on dispute resolution outcomes and platform health metrics. The quarterly report, signed with the platform's PGP key, is part of Nexus's commitment to community transparency.
Key highlights from the Q4 2025 report: 98.7% of all disputes were resolved without requiring senior arbitration — the highest resolution rate since the platform launched. The average mediation time from dispute opening to resolution was 36 hours, down from 52 hours in Q3. A total of 1,247 disputes were opened during Q4, representing approximately 1.2% of all transactions in the period.
Outcome Breakdown
Of the 1,247 disputes: 61% were resolved through direct buyer-vendor negotiation (Stage 1) without staff involvement; 34% required staff mediation (Stage 2); 4% escalated to senior arbitration (Stage 3); less than 1% were marked as unresolvable due to insufficient evidence from either party.
Of the staff-mediated and arbitrated cases: buyers were awarded full refunds in 43% of cases, partial refunds in 29%, vendors retained full payment in 22%, and 6% resulted in split decisions. These figures are broadly consistent with industry standards for online marketplace dispute outcomes.
The report also noted that the platform's anti-scam system flagged and banned 23 vendor accounts during Q4 for patterns consistent with exit scam preparation — including sudden reduction in response times, increased finalize-early requests, and withdrawal spikes — preventing estimated losses of approximately 14,000 USD equivalent.